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Moto Outlet offers a 60-day no-questions-asked return guarantee on all products with the exception of helmets and gloves. Your package will include return information and everything you need to know to send it back.
IMPORTANT: ALL RETURNS MUST FIRST BE AUTHORISED BY MOTO OUTLET. PLEASE CALL 07 3193 3833, EMAIL OR CREATE A SUPPORT TICKET IN YOUR ACCOUNT CENTRE. ONCE AUTHORISATION HAS BEEN GRANTED YOU WILL BE GIVEN AN RMA NUMBER WHICH YOU WILL NEED SO THAT YOUR RETURN CAN BE IDENTIFIED.
Please read the following conditions that you should be aware of before returning your goods.
- Please contact us prior to returning your goods as all returns must be authorised prior to shipment.
- All products being returned in the condition that you received them, with original packaging (if any) and swing tags/labels attached. Failing to do so will make your items ineligible for refund or exchange.
- Please use original packaging or another box/parcel to ship your goods. Do not stick return labels directly on the packaging.
If you placed your order with free freight, your return will be refunded minus the initial eParcel freight cost, this can range between $8.80 and $15.00.
If you are wanting to exchange your item you must also pay the return freight, so a charge of between $16.60 and $30.00 will be charged.
To ensure your returned goods are accepted please make sure of the following:-
Boots and shoes should be tried on first for fit. Misfitting boots and shoes should be returned after this initial tryout. Boots and shoes cannot be returned if you have gone riding in them, and then decided they did not fit.
Helmets & Gloves
Helmets and gloves will not be accepted for return if they have been worn. We recommend you try the helmet on and make a decision on its fit before you go riding, likewise with gloves. You should ensure they have removed makeup before trying on any helmets. Any marks, smudges or stains and the helmet cannot be returned.
Parts will not be accepted if removed from plastic packaging, we recommend you determine the correct part before opening.
Should be free from tears, marks, stains and must be returned in their original state with tags attached and in original packaging.
Returning Helmets & Gloves
If you've bought a helmet or glove which is an incorrect size, style or colour, please contact us via the Resolution Centre in order to provide you with instructions. If you did not create an account during checkout, please use the Contact Us page to authorise a return.
Please Note: If you do not contact Moto Outlet with your request within 7 days you may not be eligible for exchange or refund for your helmet or gloves.
Change of Mind and Cancellation of Order
If you are returning your order due to a change of mind and you no longer want this product, a cancellation fee of $49 will apply. This fee is applicable to orders that have been dispatched. Once you have requested the order to be cancelled a refund will be processed for the full amount of your order less the cancellation fee. It will take 3 - 5 business days for the refund to show back on your account. To avoid this cancellation fee you can request a credit for the full amount less postage, be placed on your account for future purchases.
If an item has a fault we must first substantiate if the item will be repaired, replaced or a refund issued. To assist us in this process please provide as much information as possible, and attach photos where possible. If it is warranty claim goods must first be approved by the manufacturer before a replacement can be arranged. This process can take up to 3 weeks from receiving the items. In the case that an item is faulty a pre-paid shipping label will be issued to you for return the item.
You may be eligible to return your goods in store. You may lodge a return request prior to arrival, or simply drop in and talk to one of our friendly staff who can help you out.