Shipping Policy

Turnaround

In-Stock Orders placed before 1:00pm on business days will be shipped on the same day. 

Don't worry if your item is on Backorder, backorder items are processed super fast and will be dispatched between 2 - 5 days FREE of charge and received within 5 - 8 days. (excludes Bulky Goods). In most cases backorder items will be dispatched the day after the order is placed. 

Carriers

We use the following carriers to deliver our orders:

Delivery

Moto Outlet will ship your order anywhere in Australia for FREE! (excludes Bulky Goods) using Australia Post eParcel and/or Startrak Express.

Our FAST and FREE shipping will be delivered as an “Authority To Leave” request. This means you need to sign for the goods on delivery. If you're not home at the time the delivery, the courier will leave you a delivery notification, for you to pick up your package from the local Post Office.

Moto Outlet will not accept responsibility or is accountable for lost, damaged, stolen orders.

Shipping on large and bulky goods that are unable to be sent via eParcel free shipping, can still be purchased over the phone with additional shipping charges that will apply for bulky goods.

Moto Outlet express post will only deliver to physical addresses. Express post items will not ship to PO Boxes. All standard FREE Australia Post eParcel delivery orders can be delivered to PO Box Addresses. Please advise us directly on 1300 002 453 if there has been a change of address or if you wish for it to be sent to a different location, prior to dispatch of your goods. We ensure our products are packaged so as to prevent any damage occurring and therefore we do not take any responsibility for loss or damage once the package has been sent.

Order Tracking

Once an order has been dispatched, an email will be sent to you from Australia Post eParcel containing a tracking number along with a link to track the order.

Shipping Rates

The rate charged for express shipping of your order is based on the weight of your products, and your location. On the checkout page, you will be shown what the cost of shipping will be if you choose to have your goods delivered by express post. If the express shipping cost does not suit, you can opt out of express shipping and select the standard Australia Post eParcel option. For orders over $99 Standard Australia Post delivery by eParcel is free, all orders under $99 will be charged a flat rate of $8.80 (Inc GST).

Back Orders

If an item goes on backorder we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. On checkout, a notice will appear showing what products are on backorder. If you prefer to have all items shipped once the backorder product is ready to dispatch, leave a message on the order checkout page.

Please note:

All delivery lead times are in business days and do not include weekends or public holidays. If your order is placed after 1pm, your order will begin the delivery process on the next business day. Backorder items will take 2 - 5 business days before they are dispatched.

Need Help? Contact Moto Outlet.


Shop with Confidence at Moto Outlet

Moto Outlet offers a 60-day no-questions-asked return guarantee on all products with the exception of helmets and gloves. Your package will include return information and everything you need to know to send it back. Click here for more information on our Returns Policy.